Frequently Asked Questions - Keys and Lockbox
Frequently asked questions regarding Keys and Lockboxes.
Alameda County, Contra Costa County , Santa Clara County, San Francisco County, The Peninsula, Monterey, Carmel and Santa Cruz.
*Bay East Members can use their keys with Central Valley boxes also; However, they cannot be used with Metrolist boxes.
A manual eSync can be performed to update the key, by completing the following steps:
- Press Enter on your key
- Scroll Down to Manual Esync / press enter
- Sit the key back on the cradle
Please Note: Manual esync's cannot be done if the member is talking on the same phone line the cradle is connected to. It will take about 90 seconds for the key to finish updating.
Error Code Document
Your Supra key will work in the following areas:
- Alameda County
- Contra Costa county
- Santa Clara County
- San Mateo County
- San Francisco County
- The Peninsula
- Monterey
- Carmel
- Santa Cruz
There are few different ways to monitor your lockboxes. You can find detailed instructions on how to do so by clicking here.
You do not have to be a member of the Association to use a key in our areas. However, you are required to become a member of the MLS.
